Issue: 4th October 2021
Cushman & Wakefield Proprius is committed to continuously improving the services provided to clients. To this end, the firm has developed a formal complaints procedure. In the event you do have a complaint, we ask that you contact the Head of the department of the services you have received. If you feel that is not appropriate or you consider his/her response inadequate, please contact Nicky Simbouras ([email protected]). You will be provided with a unique case reference number which will allow us to record the issues you have experience and a dedicated employee will be assigned to your case, who will keep you updated on the progress of your complaint until the matter is resolved. Your complaint will be processed within seven business days and you can expect a full response within twenty one business days. If further investigation is required, response time may be prolonged.
You will be provided with a unique case reference number which will allow us to record the issues you have experience and a dedicated employee will be assigned to your case, who will keep you updated on the progress of your complaint until the matter is resolved.
We review our Complaint Handling Procedure on a regular basis and, if necessary, we renew it.
If you are not satisfied with the outcome of how we have handled your complaint, you may be entitled to refer your complaint to one of the following:
| Name | Contact number | Website |
| Independent Authority Consumer Ombudman | +302106460862 | http://www.synigoroskatanaloti.gr |
| Institute for Alternative Dispute Resolution – startADR | +302310536100 | http://www.startadr.org |
| Alternative Dispute Resolution Centre – ADR POINT IKE (ADR POINT) | +302310510005 | http://www.adrpoint.gr |
| European Institute for Conflict Resolution (E.I.E.Σ) | +302310 230184 | http://www.europeanresolution.com |
| Royal Institute of Chartered Surveyors (RICS) | 020 7334 3806 | https://www.rics.org/latin-america/footer/contact-us/complaints/complaints-form-for/ |
The criteria for eligibility and the complaints investigation procedure can be found on the website of the relevant organisation.